Shipping Policy

Thank you for choosing our candle shop! We are delighted to bring the warm glow of our handcrafted candles to your doorstep. Please take a moment to review our shipping policy to ensure a smooth and enjoyable shopping experience.

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1. Order Processing:

All orders are processed within one business day of receiving payment. We carefully prepare and package each item to ensure its safe arrival at your destination.

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2. Shipping Methods:

We offer shipping services through trusted carriers to ensure reliable and timely delivery. The available shipping options will be displayed during the checkout process. Please select the method that best suits your needs.

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3. Shipping Timeframes:

Once your order has been processed, please allow the following estimated shipping times:

• Domestic Shipping: 2-7 business days

• International Shipping: 7-14 business days

Please note that these timeframes are approximate and may vary depending on factors beyond our control, such as customs delays or unforeseen circumstances. We will provide you with a tracking number once your order has been shipped so you can monitor its progress.

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4. Shipment Confirmation and Tracking:

Once your order has been shipped, you will receive a confirmation email containing the tracking information. This allows you to track the progress of your package until it reaches its destination.

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5. Responsibility for Shipped Items:

Once the shipment has been confirmed and handed over to the carrier, we cannot be held responsible for any loss, damage, or delay that may occur during transit. However, we will make every effort to assist you in resolving any shipping-related issues that may arise. Please contact our customer support team if you encounter any problems with your shipment.

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6. Customs and Import Duties:

For international orders, please be aware that customs and import duties may be applicable in your country. These charges are the responsibility of the recipient and are not included in the product price or shipping fees. We recommend contacting your local customs office for more information regarding potential fees or restrictions.

 

7. Address Accuracy:

Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for any delays or delivery issues resulting from incorrect or incomplete addresses. If you notice an error in your shipping address after placing your order, please contact us immediately so we can make the necessary corrections.